Service – Waters Service

Waters® Instrumentation, Software & Compliance

Instrument Services


Being part of the Waters Global Service Team, we focus on optimising Waters products with superior service, support, training, upgrades, and Waters Quality Parts.

Performance Maintenance

Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.

Preventative Maintenance

Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.

Relocation Services

Helping organizations grow by managing the challenging process of moving laboratory instruments – from relocation assessment and packaging, to re-commissioning your instrument at a new site.

Remote Services

Remote Services provide proactive support to help you maximize instrument availability and minimize downtime costs.

Service Plans

The Waters Service Division offers a range of service plans that meet your needs and provide lowest cost-of-ownership.

Time & Material

Highly trained Waters service engineers can bring your Waters systems back to peak performance should a performance issue occur.

Software Services



Our Enterprise Software Solutions team of highly trained, experienced software professionals has the skills and expertise necessary to make your informatics implementation a success. Our team delivers a wide range of services to create an informatics solution that aligns with your company’s IT requirements and your laboratory’s data management needs.


Informatics Professional Services

As a partner in your success, we can assist you with:

  • • Empower Software Deployment Service
  • • Implementation & Integration Services
  • • Informatics Health Check Services

Working within your existing IT and compliance standards, the Enterprise Software Solutions Team uses our software technology to streamline deployment efforts.



Software Plans

Our Empower, MassLynx, and NuGenesis Software Service Plans offer:

• Updates to the latest version of software with product enhancements for greater efficiency and productivity

• Exclusive access to tips, techniques, technical and release notes, service packs, and troubleshooting guides that ensure you get answers to your questions quickly

•  Simplify budgeting with fixed costs



Compliance Services

Compliance Services are available from Waters to assist customers using UPLC®, HPLC, GC, GC/MS, and LC/MS Systems in regulated environments. Waters has a range of services products.


• Instrument Qualification

• Software Validation

Training & Application Support



Waters Educational Services & Application Support empower scientists to maximize their skills in UPLC, HPLC, LC/MS, and Data Management.

Our certified instructors — masters in their subject area — can come to your location and create a program based on your needs and level of experience.



Waters Training Courses 2017

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