Waters® Service

HomeWaters® Service

Instrumentation

Being part of the Waters global service team, we focus on optimising Waters products with superior service, support, training, upgrades and quality parts.

Performance Maintenance

Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.

Remote Services

Remote Services provide proactive support to help you maximize instrument availability and minimize downtime costs.

Preventative Maintenance

Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.

Service Plans

The Waters Service Division offers a range of service plans that meet your needs and provide lowest cost-of-ownership.

Relocation Services

Helping organisations grow by managing the process of moving laboratory instruments – from relocation assessment and packaging, to re-commissioning.

Time & Material

Highly trained Waters service engineers can bring your Waters systems back to peak performance should a performance issue occur.

Request Waters® servicing or support by following the link provided

SERVICE REQUEST

Software Services

Informatics Implementation

Our Enterprise Software Solutions team of highly trained, experienced software professionals has the skills and expertise necessary to make your informatics implementation a success. Our team delivers a wide range of services to create an informatics solution that aligns with your company’s IT requirements and your laboratory’s data management needs.

INFORMATICS PROFESSIONAL SERVICES

As a partner in your success, we can assist you with:

Empower Software Deployment Service

Implementation & Integration Services

Informatics Health Check Services

Informatics Disaster Recovery Verification

Working within your existing IT and compliance standards, the Enterprise Software Solutions Team uses our software technology to streamline deployment efforts.

SOFTWARE PLANS

Our Empower, MassLynx, and NuGenesis Software Service Plans offer:

Software updates to the latest version of software with product enhancements.

Exclusive access to tips, techniques, release notes & service packs.

Troubleshooting guides, get the answers to all your queries with ease.

Simplify budgeting with fixed costs.

COMPLIANCE SERVICES

Compliance Services are available from Waters to assist customers using UPLC®, HPLC, GC, GC/MS, and LC/MS Systems in regulated environments.

Instrument Qualification

Software Validation

Maximize your skills with Waters® Training & Application Support

2018

Request More Information

Please fill out the information on the form below so we may get back to you with the information requested.

Lead Qualification*
Purchase Timeframe
If you plan to purchase a product, please indicate the expected time frame.
- 1-3 Months
- 3-6 Months
- Longer then 6 Months
Product Model Number*
Purchase Info*
Document Type*
Please specify the information you are requesting*
Your Message*
Contact Information
Name*
Prefix First Last
Work Email*
Contact Number*
Company Name*
Job Title / Designation*
Have you purchased from us before?*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Phone
This field is for validation purposes and should be left unchanged.

Request Information

Please fill out the information on the form below so we may get back to you

Lead Qualification*
Purchase Timeframe
If you plan to purchase a product, please indicate the expected time frame.
- 1-3 Months
- 3-6 Months
- Longer then 6 Months
Product Info*
Product Model Number*
Purchase Info*
Document Type*
Please specify the information you are requesting*
Your Message*
Contact Information
First Name*
Last Name*
Work Email*
Contact Number*
Company Name*
Job Title / Designation*
Have you purchased from us before?*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Postal Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Name
This field is for validation purposes and should be left unchanged.

Service Support - Request Info

Please fill out the information on the form below so we may get back to you with the required info.

Service Support - Request Info

Please specify the service information you are requesting*
Your Message*
Select your product brand*
Product Brand*
Contact Information
Name*
Prefix First Last
Work Email*
Contact Number*
Company Name*
Job Title / Designation*
Have you purchased from us before?*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Name
This field is for validation purposes and should be left unchanged.

Service Support - Request Service

Please fill out the information on the form below.

Service Support - Request Service

Select your product brand*
Mettler Toledo - Please specify your service request*
Waters - Please specify your service request*
Other - Please specify your service request*
Waters - Product Category*
Mettler Toledo - Product Category*
Product Serial Number
Description of problem*
Service Contract*
Service Contract Number
Contact Information
Name*
Prefix First Last
Work Email*
Contact Number*
Company Name*
Job Title / Designation*
Have you purchased from us before?*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
This field is for validation purposes and should be left unchanged.

Request A Quotation

Please fill out the information on the form below so we may get back to you with accurate pricing and further product information further.

Your Message
If you plan to purchase a product, please indicate the expected time frame.
If you plan to purchase a product, please indicate the expected time frame.*
- 1-3 Months
- 3-6 Months
- Longer then 6 Months
Contact Information
Name*
Prefix First Last
Work Email*
Contact Number*
Company Name*
Job Title / Designation*
Have you purchased from us before?*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Phone
This field is for validation purposes and should be left unchanged.

+27 11 553 2300

info@microsep.co.za

Instrumentation

Performance Maintenance

Remote Services

Preventative Maintenance

Service Plans

Relocation Services

Time & Material

Request Waters® servicing or support by following the link provided

Software Services

Informatics Implementation

INFORMATICS PROFESSIONAL SERVICES

SOFTWARE PLANS

COMPLIANCE SERVICES

Maximize your skills with Waters® Training & Application Support

Quick Navigation

Industry News

QUICK CONTACT

Contact Information

Contact Information

Service Support - Request Info

Contact Information

Service Support - Request Service

Contact Information

Contact Information