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info@microsep.co.za

Waters® Service

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Instrumentation

Being part of the Waters global service team, we focus on optimising Waters products with superior service, support, training, upgrades and quality parts.

Performance Maintenance

Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.

Remote Services

Remote Services provide proactive support to help you maximize instrument availability and minimize downtime costs.

Preventative Maintenance

Addresses immediate and future service issues on Waters instrumentation to maximize system productivity and uptime.

Service Plans

The Waters Service Division offers a range of service plans that meet your needs and provide lowest cost-of-ownership.

Relocation Services

Helping organisations grow by managing the process of moving laboratory instruments – from relocation assessment and packaging, to re-commissioning.

Time & Material

Highly trained Waters service engineers can bring your Waters systems back to peak performance should a performance issue occur.

Request Waters® servicing or support by following the link provided

Software Services

Informatics Implementation

Our Enterprise Software Solutions team of highly trained, experienced software professionals has the skills and expertise necessary to make your informatics implementation a success. Our team delivers a wide range of services to create an informatics solution that aligns with your company’s IT requirements and your laboratory’s data management needs.

INFORMATICS PROFESSIONAL SERVICES

As a partner in your success, we can assist you with:

Empower Software Deployment Service

Implementation & Integration Services

Informatics Health Check Services

Informatics Disaster Recovery Verification

Working within your existing IT and compliance standards, the Enterprise Software Solutions Team uses our software technology to streamline deployment efforts.

SOFTWARE PLANS

Our Empower, MassLynx, and NuGenesis Software Service Plans offer:

Software updates to the latest version of software with product enhancements.

Exclusive access to tips, techniques, release notes & service packs.

Troubleshooting guides, get the answers to all your queries with ease.

Simplify budgeting with fixed costs.

COMPLIANCE SERVICES

Compliance Services are available from Waters to assist customers using UPLC®, HPLC, GC, GC/MS, and LC/MS Systems in regulated environments.

Instrument Qualification

Software Validation

Maximize your skills with Waters® Training & Application Support